Helping Hands Healthcare

For more inquiries, please call: 808- 747- Care(2273)



Questions You Need to Ask Your Home Care Service Provider

Questions You Need to Ask Your Home Care Service Provider
When we speak of home care services, we do not just limit to ADL support. Home Care Service Provider in Hawaii like Helping Hands Hale is capable of providing home care as well as assistance with daily household chores.

Many prefer this type of service because of its convenience. Older adults also love to invest in home care services because of the independence they enjoy while in the care of their caregivers.

Although you may have heard a lot of positive feedback about this service, you still need to assess it yourself. Before you start to consider this, you need to be familiar with the trade itself. Here are just some of the questions you need to ask your prospective agency:

  • What are the qualifications of the agency?

    Before diving into the small details, we need to consider the legal aspects and matters first. Ask, research, and investigate if the service provider is:

    • Licensed by the state
    • Certified by Medicare
    • Strict in their screening process

    If you prefer considering a home health aide, you have to ask his or her:

    • Credentials
    • References from two or more employers

    Be extremely picky when hiring someone to be with your elderly family member. You need to make sure they can be trusted when you are not there to care for your aging parent.

  • What is the quality of the agency’s care?

    After checking on the legal aspects, look into the agency itself and the quality of care they give their clients. Look into the following:

    • Training and monitoring of the agency’s caregivers
    • Credentials of the caregivers themselves
    • Customer service of the company itself

    When talking about the home health aide, make sure he or she:

    • Has a positive attitude
    • Makes your loved one feel comfortable
  • How much will the services cost you?

    Once you are done asking the preliminaries, you have to ask the bomb: how much do the agency charge for their services?

    Other than the expenses, you also have to know the:

    • Modes of payment
    • Insurance the agency accepts
    • Availability of payment plans

As the customer and client, you need to be aware of what is in for you. Do not simply invest in a particular service you know nothing or little about.

We maintain our good reputation as an In-Home Care Service Provider in Hilo, Hawaii by maintaining a standard of quality services.

Remember, the quality of your parent’s living is affected by the performance of the caregiver and the agency he or she works at. Do not compromise your personal convenience. Instead, be active and hands-on in deciding the care for your parents.

Do you have questions you want to ask an in-home care service provider? Ask them right away. As a service provider ourselves, we believe we are the most appropriate persons for the job.

Aside from that, what are other questions new clients need to ask their caregivers? Share them in the comment section below.

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Our mission is to provide affordable home care services to adults or children as we enable them to maintain the highest quality of independent living in their own home.

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Our office is based in Volcano, Hawaii but Helping Hands Hale proudly serves clients on all of Big Island.

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The state of Hawaii has determined that most caregivers are considered employees and in order to LEGALLY hire and pay your OWN caregiver, you must have a company established with State and Federal tax ID numbers. In addition to their hourly pay you must also pay for Workers Compensation Insurance, Temporary Disability Insurance, General Liability Insurance, and if the caregiver works more than 20 hours per week you must also provide medical insurance for each caregiver. Therefore; choosing an established agency such as Helping Hands Hale is an affordable and easy solution that will save you time, money, and relief from being in violation of State and Federal Labor Laws.

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Elder man

Helping Hands Hale is one of the best and most affordable healthcare agencies here on Big Island. They truly make you feel a part of the family going over and beyond to provide the services needed for our family. I highly recommend this agency!"

-Lydia Palmer -Hamakua Coast Big Island.
Elder couple

"You all have been absolutely amazing. Please accept my sincerest gratitude for everything that Helping hands has done for us and our dad. I will be keeping Your number shall we ever need more services in the future".

Natasha S.- Waikaloa Village